Phase 1 - Scope & Discovery
We align with your team on audit scope, key user flows, business objectives, and success metrics. We review available analytics, existing user research, and business context that will inform our evaluation.
Services
Your Product Has Problems Your Team Cannot See. We Find Them.
Every digital product accumulates usability debt. Design decisions made under time pressure, feature additions that disrupted navigation logic, user feedback that was never fully actioned the compounding effect is a product that works, but rarely works well.
Our UX audit service provides an objective, expert-led evaluation of your digital product, identifying the usability barriers, accessibility gaps, and design inconsistencies that are costing you user satisfaction, conversion rates, and retention.
What a UX Audit Delivers
- 01
A comprehensive evaluation of your product against established usability heuristics
- 02
Identification of every friction point in your key user flows and task journeys
- 03
Accessibility compliance review against WCAG 2.1 AA international standards
- 04
Conversion funnel analysis highlighting drop-off points and optimisation opportunities
- 05
Competitive benchmarking against leading products in your category
- 06
A prioritised remediation roadmap with effort/impact scoring for each recommendation
- 07
Executive summary suitable for C-suite and board-level communication
Our Audit Methodology
Phase 2 - Expert Heuristic Evaluation
Senior UX specialists evaluate your product against Nielsen's 10 Usability Heuristics, Gestalt visual design principles, and platform-specific best practices. Every issue is documented with severity rating, screenshot evidence, and remediation guidance.
Phase 3 - User Flow Analysis
We map and evaluate your product's critical user journeys onboarding, core task completion, error recovery, and conversion paths identifying every point where users encounter resistance or abandon their goals.
Phase 4 - Accessibility Evaluation
Systematic review against WCAG 2.1 AA criteria, covering visual design contrast, keyboard navigability, screen reader compatibility, form accessibility, and error communication.
Phase 5 - Findings Report & Roadmap
Delivery of a comprehensive audit document: executive summary, detailed findings (categorised by severity Critical, High, Medium, Low), visual evidence, and a sequenced remediation roadmap with effort and impact scoring to guide prioritisation.
Who Needs a UX Audit
- 01
Organisations launching a product redesign and seeking an objective baseline assessment
- 02
SaaS companies experiencing high churn or low feature adoption rates
- 03
E-commerce platforms with conversion rates below category benchmarks
- 04
Enterprise software providers receiving consistent user satisfaction complaints
- 05
Organisations subject to digital accessibility legislation (ADA, EN 301 549, WCAG mandates)
- 06
Companies seeking a third-party validation of internal design team work
Audit Deliverables
All audits are delivered as a fully designed, professionally formatted report document suitable for distribution to executive stakeholders, development teams, and design partners. Deliverables include screen recordings, annotated screenshots, heuristic scoring matrices, and a prioritised action matrix.
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FAQ
Frequently Asked Questions!
At Artrivedi, we believe clarity builds trust. That's why we've gathered the most common questions our clients ask and answered them thoughtfully to help you understand our work better.
A UX audit is a systematic, expert-led evaluation of your existing digital product website, application, or platform — against established usability principles, accessibility standards, and design best practices. It identifies every friction point in your user experience, explains why each issue matters in commercial terms, and provides prioritised recommendations for improvement. Think of it as a detailed diagnostic assessment of your product's user experience health.
A focused UX audit of a single product or defined user flow set typically takes 2 to 3 weeks from kickoff to report delivery. A comprehensive audit covering a complex, multi-flow enterprise application may take 4 to 5 weeks. We scope each audit precisely during the initial briefing conversation and provide a fixed timeline commitment in our proposal.
Analytics tells you what users are doing where they drop off, which pages they visit, what they click. A UX audit tells you why. Expert heuristic evaluation, cognitive walkthrough, and accessibility review reveal the usability issues that cause the behaviour patterns your analytics report shows. Both are complementary: analytics identifies where problems exist; the UX audit diagnoses what those problems are and how to fix them.
Our standard audit methodology is expert-led — applying established heuristic frameworks and deep domain knowledge rather than live user testing. This makes the audit faster and more cost-effective while still delivering high-diagnostic-value findings. For clients who require user-validated evidence, we can extend the audit to include moderated usability testing sessions with real users, which adds approximately 1 to 2 weeks to the timeline.
We deliver a fully designed, professionally formatted report comprising: an executive summary suitable for C-suite distribution; a complete findings catalogue with severity ratings (Critical / High / Medium / Low), visual evidence, and remediation guidance for each issue; a prioritised action matrix with effort/impact scoring to guide development prioritisation; and a strategic improvement roadmap. All issues are presented with annotated screenshots and, where relevant, short screen recordings.
The value of an external audit is precisely its objectivity. Internal teams inevitably develop design blindness — patterns that felt logical during development become invisible problems after months of familiarity. External experts bring fresh perspective, domain knowledge from comparable products, and the freedom to identify issues without the political constraints of internal critique. The most experienced product teams are typically those most committed to regular external UX audit cycles.
Yes — accessibility evaluation is a standard component of every audit we conduct. We assess compliance against WCAG 2.1 Level AA criteria, covering visual contrast ratios, keyboard navigability, screen reader compatibility, focus management, form labelling, error identification, and more. We also consider the legal implications of accessibility non-compliance, which is increasingly significant for organisations operating in jurisdictions with digital accessibility legislation.